Verizon Wireless – Charging Customers For Literally No Reason
Think about something, do you understand all of the charges on your telephone bill? Do you understand why you be charged for certain things at all? Well I am about to give all of you basic Verizon telephone customers a real shock. You will be charged for NOT using your phone.
You may think that I am kidding, but Verizon wireless has decided that all of its basic telephone customers will be paying if they do not utilize Verizon’s long distance service. The charges will be around $2.24 depending on where you live.
Now while I have no problem with any company charging a customer a legitimate, reasonable ticket for a service that a customer ordered, I have a real spot with a company who is charging a customer who is NOT using a service. It really doesn’t matter to me that they previously notified the customer that they would be charging them the fee. Nor does it matter to me that they think that they are justified, a fee for NOT using something is simply atrocious.
Now here is Verizon Wireless’ company line on the charge, they say that the reason that the charge is “necessary”, is because they have to preserve the lines in region should these customers want to expend them, therefore if they don’t they have to charge these customers so they carry a small part of the burden. Now, excuse me, but the lines are there and will be there for all customers to use, so this fee still doesn’t make any sense. To me, it just smacks of greed.
Here are a few facts on Verizon, in the past year, lthe company made $88.1 billion dollars, which was up 26.8% from 2005. It is a company that is doing very well, and could do well in the public relations department by not penalizing its customers, the very people who put the dollars in the pockets of its shareholders by not making decisions such as this.
It is not necessary, telecommunications companies, to charge customers who are not using your lines. If you do, you are wrong, and please do not insult us by telling us that because you have to have the lines there “just in case” customers might want to use them because it is simply not true. You have them there because you gaze the profitability in the telecommunications industry. But this charge is truly a cheap way to go, the only thing that it causes is ill will. It goes against every ethical business concept.
I personally am not a Verizon residential customer, if I was I wouldn’t be one for long. I am however a Verizon cell phone customer and if this policy isn’t changed, I just might have to find a company who can ethically do business with its customers.
source: http://investor.verizon.com/news/view.aspx? NewsID=813
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Filed under Small Business Verizon by on Feb 23rd, 2011. 